General Policies

Last Updated: April 5, 2023

If you're not satisfied in any way with the physical book you receive, or it turns out you don't need it, just return the book in the same condition within 21 days of your purchase using our box and the prepaid shipping label we provide. We'll provide a full refund minus the original cost of shipping, if applicable. When returning a book early using the prepaid label, the return shipping costs are covered at no cost. We do not charge any hidden restocking fees. If you are returning a book you purchased in new condition, it must be returned in new condition to be eligible for a refund. The 21-day refund qualifying period begins the day you place your order. This date can be found in My Account and in your order confirmation email. To qualify for your refund, your return package must be postmarked within 21 days of your ordered-on date. You can print your label from My Account.

Digital Return Policy:

If you're not satisfied with any digital book that you rent or purchase from us, or you cancel a class and don't need it, you may return it for a full refund within the first 10 days of your purchase by going to your My Account page and following the instructions for digital returns. No returns on digital products are available after 10 days from purchase have elapsed. You may only return the same digital book once. If you rent or buy a digital book after returning that same book, no returns will be available.

Shipping Policy:

We work with our third-party partners to guarantee arrival of your textbooks no later than the date stated on your order confirmation. If you still haven't received your order by then, let us know and we'll refund your shipping costs and, if necessary, ship you another copy.

Missing Books:

If your book is missing, you must reach out to our customer service team within 45 days of the guaranteed shipment date on your order confirmation in order to receive a refund or a replacement. Otherwise, if your book is not returned by the due date listed on the order confirmation and in your MyAccount page, Chegg may automatically extend the rental for a fee or charge you the purchase price of the book minus any rental fees you have paid. Chegg will email you prior to the due date with your options and a reminder. If you were charged the purchase price but still want to return the book, you must return the book within 7 days of being charged for a refund of the purchase fee. If you decide to keep a book it will never cost more than the purchase price.

Quality of Book Guarantee:

If you're unhappy with the quality of any of our books, we'll immediately have another copy of the same book shipped to you at our expense. To qualify, you must return the original rental book to one of our third-party partners in accordance with the Return Shipping Policy section below. If you've purchased a new book, the book must be returned in brand new condition to qualify for a refund.

Highlighting:

Limited highlighting is permitted, but please do not write in rented physical books. Remember that rentals are intended for multiple users.

Supplemental Material:

Unfortunately, we cannot guarantee that supplemental materials (CDs and CD-ROMs, Workbooks, Study Guides) will be included with your rental. They are available for purchase on select titles, however. If you receive your book with any of the above items, you are welcome to use it. We ask that you return your book complete with any supplemental materials you received.

Damage to Books:

We expect books to have some ordinary wear, and limited highlighting is permitted. If a book is returned in damaged condition (stained, torn pages, loose binding etc.), you'll be charged the purchase price of the book, that is, the list price minus any rental fees you have already paid. In those cases, we'll contact you and offer to have the damaged book returned to you at your cost. If you do not claim the book within 14 days of our contact, Chegg will assume you have abandoned the book, and will work with our third-party partners to donate the book, recycle it or otherwise dispose of it.

Lost Books:

If your book is lost or stolen, you can always try to find an identical book in the same condition and send it back. Or pay the purchase price of the lost book, that is, the list price minus any rental fees you have already paid. To pay for a lost, stolen, or damaged book, you can find instructions in My Account.

Extension Policy:

You can extend your rental through My Account. If you plan on renting your books for the upcoming term and our term due date does not cover your full term, please contact us via phone or chat, and we will extend your rental period to fit your term. Extensions may not be available on some products.

Late Returns:

When you rent your book, you will be given a due date for returning the book. Your book is "returned" as of the date that you drop off your book, properly packaged and labeled, with the specified carrier for delivery to one of our third-party partners. You may print your return shipping label by logging into your account. The shipping label will contain information on the third-party partner that the book will need to be returned to. If your book is not returned by the due date, Chegg may automatically extend the rental for a fee or charge you the purchase price of the book minus any rental fees you have paid -- Chegg will email you prior to the due date with your options and a reminder. If you were charged the purchase price but still want to return the book, you must return the book within 7 days of being charged for a refund of the purchase fee. If you decide to keep a book it will never cost more than the purchase price.

Purchasing a Book:

If you need to purchase your rental, you can do so through My Account. The purchase price is the list price minus any rental fees you have already paid. You can purchase your book or request an extension at any time during your rental period, up until your due date. Digital products may have their own purchase requirements.

Out-of-Stock Products:

If an item is out of stock, your order may be delayed. We will notify you of any book that is unavailable for immediate shipment. You may cancel any item not being prepared for shipment. You may request a cancellation through the "My Account" section of Chegg.com or by contacting customer service.

Multiple Product Orders:

We work with our third-party partners to attempt to have all products in an order shipped at the same time and in the same package. However, all your books may not come from the same third-party partner and may be shipped separately. Products that are unavailable at the time of shipping will be shipped as they become available. Digital products may be delivered electronically or made available through password or other access to a website.

Return Shipping Policy (Rentals):

When you rent non-digital items through the Service, you must return those items to our third-party partner (as indicated on the shipping label) by the end of your rental period. If you purchased the book, you need not return it. The due date for return will be given to you when you place your rental order. You are responsible for any late return shipments that are not postmarked by the due date. You must ship your items to our third-party partner as indicated on the shipping label at its designated location by your due date to avoid extension or replacement fees. If you do need to keep your rental for longer than the original term, you may purchase the book or buy an extension in the "My Account" section on the Chegg Websites.

You may return the items to our third-party partners by using the shipping carrier label. We will provide you with a printable prepaid shipping label. Simply log on to the Chegg Websites and click the "Return" button on the "My Account" page. Follow the prompts to generate the label. If you return your items in this manner, you must use this prepaid shipping label to ensure delivery and proper accounting of your return.

If your return is not postmarked by your due date, you may be charged extension and/or replacement fees according to Chegg's then-current Replacement Policy. Chegg may change this policy at any time, and the change will take effect immediately for any book rented on or after the date of the change, so please check the Chegg Websites regularly for the most recent return terms.

Books and other items should be packaged appropriately to keep them from being damaged during shipping. If an item is sent back without proper packaging material, and the item has visible damage, it will be your responsibility to pay for that damage. If you were charged the purchase price but still want to return the book, you must return the book within 7 days of being charged for a refund of the purchase fee.

Returning the Wrong Book:

If you return the wrong book or personal property to our third-party partners, your property will be held for 14 days in their warehouse. You may contact us within this time to have it returned to you at your expense or Chegg will treat this as abandoned property and may direct our third-party partners to donate it, recycle it or liquidate it.

Buyback Program:

Chegg's third-party partners may, from time to time, offer a "buyback" program where they may purchase textbooks. For the terms of the buyback program, please visit this website.

Abandoned Books:

Chegg may need to contact you to determine whether you wish to have books returned to you at your expense. This may occur, for example, if you return a book that has been damaged beyond repair and you are charged for a replacement book, or if you return the wrong book. In those circumstances, Chegg will attempt to contact you at the email address you have on file with us to ask you what you would like us to do with the book. If you do not respond to Chegg's email within 14 days, Chegg will assume you have abandoned the book, and Chegg will work with our third-party partners to donate the book, liquidate it or recycle it.

Gift Certificates:

Chegg gift certificates never expire, and the recipient can use them toward any book that Chegg rents or sells, even shipping and tax. It's an electronic certificate, which means that you can deliver it right away and they can start using it. It's a credit on their Chegg account, so it won't get lost. It may not be redeemed for cash.

Chegg Credit:

Chegg Credit can be used toward any book that Chegg rents or sells, even shipping and tax. If you were given a credit from customer support, it may not be redeemed for cash.

Chegg Coupon Codes:

From time to time, Chegg may offer savings programs that give students a discount when they enter a code at checkout. Chegg may end the discount programs and expire these codes at any time without notice to the recipients. Coupon codes apply only toward the book rental or purchase cost; they do not apply to taxes, shipping, extension or late fees, or purchase fees.

Suspicious Activity Policy:

At Chegg, we always assume best-intent from our students. However, in order to protect our users and content, we may take measures to prevent content capture and other forms of misuse of our product. We reserve the right to restrict the number of devices, payment methods, access locations, screenshots, subjects, topics, and content a user can access over a given time period. Violations may result in multifactor authentication and password resets and, in extreme cases, account suspension and deactivation.